Shipping policy

TERMS OF SERVICE

Certain restrictions or limitations may apply. By choosing a specific delivery service provided by third-party companies like USPS you are accepting their respective policies. Additionally, your choice of delivery type and service determines the level of service you can expect. To minimize the risk of item loss or ensure reimbursement in case of loss, we recommend considering paid shipping options that include signature confirmation and insurance coverage.

Dongar cannot be held responsible for any errors made by the shipping company, deliveries to addresses entered incorrectly during the checkout process, or instances of package theft after it has been marked as delivered. If the shipping address is undeliverable, you may be liable for the Undeliverable Address Fee imposed by the specific shipping provider, which will be deducted from any refund issued. Shipping speed is not guaranteed.

For a prompt resolution of any shipping-related concerns, it is necessary to contact the shipping company directly and provide them with the tracking number and a detailed description of the issue.

For more detailed information, please consult the official websites of the respective shipping companies, such as usps.com.


2024 HOLIDAY SHIPPING DEADLINES

To receive by 12/24/24, place your order before 12pm noon PST on:

Domestic:

  • Economy: 12/16/24
  • UPS Ground: 12/15/24
  • UPS 2nd Day Air: 12/19/24

International:

  • Delivery by 12/24/24 is unpredictable at this time--ETAs provided by our international shipping partners are NOT guaranteed, and customers should be prepared for the possibility that their order may not arrive in time for 12/24.

INTERNATIONAL SHIPPING

In addition to the continental US, we ship internationally, with exceptions. Dongar Technologies is not responsible for any shipping issue resulting from incorrect shipping or billing addresses provided at checkout.

International shipping from the USA is handled by Passport Shipping. After a tracking number has been generated for your order, any inquiries regarding the status of your delivery should be directed to passportshipping.com, using the tracking number provided on your shipping confirmation.


SHIPPING SPEED

Items are generally shipped within 48 hours of order placement. All orders placed on weekends will ship the following business day. Once your order has shipped, you will receive a shipment notification email containing tracking information as well as a link to track your package online.

We cannot guarantee shipping times after an order has been created and handed to a courier. You can learn more about available shipping options and speeds below. International locations serve as examples--Since every country has different processes and use different couriers when receiving and delivering international orders, total time from ordering to final delivery will vary. Bordering countries like France and Germany may see drastic differences in delivery times due to using different couriers for final delivery, availability (or lack) of port of entries, and generally being subject to each country's process.

We ship to over 100 countries around the world via Passport Priority shipping. Below are estimated shipping times for some of our most popular destinations. If you have questions regarding your country or city, please contact Dongar support. Delivery time estimates and total costs can be also checked at the checkout window of our shop.

Country Method Shipping Time Carrier Cost

U.S.A.

 Economy Shipping 5-10 business days Varies $4.99 or, Free for orders >$50

U.S.A.

 Priority Mail 2-5 business days USPS

Calculated at checkout. Starts at $7.

Canada

 Passport Priority

 

5-14 business days

(See Note)

 Varies Calculated at checkout. Includes delivery duties and taxes paid. (NOTE: 11/21 - Strikes will impact final delivery day)
UK Passport Priority 15-25 business days Varies Calculated at checkout. Includes delivery duties and taxes paid.
Australia Passport Priority 15-25 business days Varies Calculated at checkout. Includes delivery duties and taxes paid.
Germany Passport Priority  15-25 business days Varies Calculated at checkout. Includes delivery duties and taxes paid.