Shipping policy
TERMS OF SERVICE
Dongar cannot be held responsible for any errors made by the shipping company, deliveries to addresses entered incorrectly during the checkout process, or instances of package theft within your local area. If the shipping address is undeliverable, you may be liable for the Undeliverable Address Fee imposed by the specific shipping provider, which will be deducted from any refund issued. Shipping speed is not guaranteed.
For a prompt resolution of any shipping-related concerns, it is necessary to contact the shipping company directly and provide them with the tracking number and a detailed description of the issue.
For more detailed information, please consult the official websites of the respective shipping companies, such as usps.com.
INTERNATIONAL SHIPPING
In addition to the continental US, we currently ship to Canada, Germany, the UK, and Ireland.
For all international orders, we offer shipping through USPS. Please note that duties and taxes are not included in our international shipping rates, and are the responsibility of the customer. Packages delayed due to customers’ failure to pay duties and fees are not eligible for refunds. Packages may be forwarded at the discretion of USPS to 3rd party shipping couriers, such as your local postal service.
SHIPPING SPEED
Country | Method | Shipping Time | Carrier | Cost |
U.S.A. |
Free Economy Shipping | 2-7 business days | USPS | $0 |
U.S.A. |
Priority Mail | 1-3 business days | USPS | Calculated at checkout. Starts at $8. |
Canada |
1st Class Package International | 1-3 weeks | USPS | Calculated at checkout. Does not include any duties or taxes (responsibility of the receiver). |
Canada |
Priority Mail International | 7-13 business days | USPS | Calculated at checkout. Does not include any duties or taxes (responsibility of the receiver). |
Canada |
First Class Package International | 12-23 business days | USPS | Calculated at checkout. Does not include any duties or taxes (responsibility of the receiver). |
All other international (Germany, UK, Ireland) |
Standard | 2-4 weeks | USPS | Calculated at checkout. Does not include any duties or taxes (responsibility of the receiver). |