Shipping policy

TERMS OF SERVICE

Certain restrictions or limitations may apply. By choosing a specific delivery service provided by third-party companies like USPS you are accepting their respective policies. Additionally, your choice of delivery type and service determines the level of service you can expect. To minimize the risk of item loss or ensure reimbursement in case of loss, we recommend considering paid shipping options that include signature confirmation and insurance coverage.

Dongar cannot be held responsible for any errors made by the shipping company, deliveries to addresses entered incorrectly during the checkout process, or instances of package theft within your local area. If the shipping address is undeliverable, you may be liable for the Undeliverable Address Fee imposed by the specific shipping provider, which will be deducted from any refund issued. Shipping speed is not guaranteed.

For a prompt resolution of any shipping-related concerns, it is necessary to contact the shipping company directly and provide them with the tracking number and a detailed description of the issue.

For more detailed information, please consult the official websites of the respective shipping companies, such as usps.com.

INTERNATIONAL SHIPPING

In addition to the continental US, we currently ship to Canada, Germany, the UK, and Ireland. 

For all international orders, we offer shipping through USPS. Please note that duties and taxes are not included in our international shipping rates, and are the responsibility of the customer. Packages delayed due to customers’ failure to pay duties and fees are not eligible for refunds. Packages may be forwarded at the discretion of USPS to 3rd party shipping couriers, such as your local postal service. 

SHIPPING SPEED

Items are generally shipped within 48 hours of order placement. All orders placed on weekends will ship the following business day. Once your order has shipped, you will receive a shipment notification email containing tracking information as well as a link to track your package online.

We ship through USPS and other third parties and cannot guarantee shipping times. You can learn more about available shipping options and speeds below.

Country Method Shipping Time Carrier Cost

U.S.A.

 Free Economy Shipping 2-7 business days USPS $0

U.S.A.

 Priority Mail 1-3 business days USPS Calculated at checkout. Starts at $8.

Canada

 1st Class Package International 1-3 weeks USPS Calculated at checkout. Does not include any duties or taxes (responsibility of the receiver).

Canada

 Priority Mail International 7-13 business days USPS Calculated at checkout. Does not include any duties or taxes (responsibility of the receiver).

Canada

 First Class Package International 12-23 business days USPS Calculated at checkout. Does not include any duties or taxes (responsibility of the receiver).

All other international (Germany, UK, Ireland) 

 Standard 2-4 weeks USPS Calculated at checkout. Does not include any duties or taxes (responsibility of the receiver).